wfm training ger koole

Eager for knowledge?

Are you responsible for agent scheduling, capacity management or forecasting in your contactcenter? And would you like to have more control on every aspect of the WFM – Circle ? Optimized WFM processes start with qualified WFM-professionals. CCmath offers a complete curriculum. From Forecast to Realtime Management, and from basic to Advanced.

Online Webinars

Why a contactcenter forecast accuracy of 100% is sheer luck. An explanation by Prof. dr. Ger Koole.

Download PDF version

This video is about the suitability of Erlang C for callcenter staffing calculations

Download PDF version

This video is about the complexity of Chat Capacity Calculations.

Download PDF version

This video is about Man VS Machine Webinar

Download PDF version

This video is about Dangers of Overfitting

This video is about “Handling Handle times, why the AHT is not your average average.”

Download PDF version

This video is about “The case of intradaymanagement Less is more”.

Download PDF version
Want to know more? Contact CCmath