CCmath offers you an integrated software package. Scientifically approved. Always based on current data from all channels. From telephone to e-mail and from chat to Facebook. So that you are prepared for threats and see opportunities within the WFM chain.
Our WFM software consists of two modules for targeted capacity management:
Our Excel plug-ins
In addition to this complete WFM software solutions, we have developed multiple Excel plug-ins – for Erlang, Multiskill and Omnisim – to easily calculate your required capacity.