CCmath offers you an integrated software package. Scientifically approved. Always based on current data from all channels. From telephone to e-mail and from chat to Facebook. So that you are prepared for threats and see opportunities within the WFM chain.
Our WFM software consists of two modules for targeted capacity management:
In addition to these complete WFM software solutions, we have developed Omnisim and the Erlang calculator for Excel – to easily calculate your required capacity.