CCmath offers you an integrated software package. Scientifically approved. Always based on current data from all channels. From telephone to e-mail and from chat to Facebook. So that you are prepared for threats and see opportunities within the WFM chain.

Our WFM software consists of two modules for targeted capacity management:

CCforecast

Building and maintaining working forecasting models in Excel is a tricky business. But you already knew that! Make it a lot easier with our software – no matter how much your volume fluctuates. With CCforecast you get the expertise to optimally estimate the workload and required capacity at every moment. Regardless of how many workflows you have, from budget to quarter-hour forecast in 5 minutes.
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Presentation CCforecast

CCschedule

With our scheduling software you can generate perfect schedules in a very short time. Thanks to our own innovative NOSIM scheduling algorithm. No matter how complicated the workflows within your contact center are and how many employees you employ. CCschedule also offers an intuitive interface for agents. Out of the box; self-scheduling, leave requests, shift exchanges and many other useful options.
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Our Excel plug-ins

In addition to this complete WFM software solutions, we have developed multiple Excel plug-ins – for Erlang, Multiskill and Omnisim – to easily calculate your required capacity.