Enhance Your Workforce Management Skills with Our Expert Training in Amsterdam This June!

WFM-Academy

Do you want to study at your own pace, at times that are convenient for you? CCmath’s e-learning platform, WFM-Academy, makes this possible.

All training courses are filled with next-level knowledge that every WFM professional should have. You will continuously be challenged and tested through video lectures, quizzes, assignments, and in contact with your personal trainer.

WFM-Academy home

Forecasting

During the Forecasting training, you will first learn the essential background needed to understand what forecasting is about. Expect a challenging course with exciting new tools and ways of understanding the mechanisms behind customer behavior as we take you on a deep dive into forecasting.

Capacity

The Capacity training brings you a comprehensive overview of how capacity management is implemented in contact centers. We dive into multiple mechanisms that enable you to realize your service level. In addition, you will learn all about shift scheduling in single-skill, multi-skill, and multi-channel blended contact centers.

Intraday

Through the Intraday training course, you will get a broad, integral overview of intraday management. Be prepared to embrace our multi-disciplinary training that combines the necessary forecasting, capacity management, and customer behavior basics, focusing on intraday-level tools and targets.

Forecasting

During the Forecasting training, you will first learn the essential background needed to understand what forecasting is about. Expect a challenging course with exciting new tools and ways of understanding the mechanisms behind customer behavior as we take you on a deep dive into forecasting.

Capacity

The Capacity training brings you a comprehensive overview of how capacity management is implemented in contact centers. We dive into multiple mechanisms that enable you to realize your service level. In addition, you will learn all about shift scheduling in single-skill, multi-skill, and multi-channel blended contact centers.

Intraday

Through the Intraday training course, you will get a broad, integral overview of intraday management. Be prepared to embrace our multi-disciplinary training that combines the necessary forecasting, capacity management, and customer behavior basics, focusing on intraday-level tools and targets.

Do you prefer hands-on training?

We offer a curriculum covering every aspect of Workforce Management since we believe that optimizing WFM processes starts with qualified WFM professionals.

Our trainers and assessors have academic backgrounds and years of experience in data science, business analytics, or mathematics. Both beginners and the most advanced professionals can gain new practical insights and methods to attain their next-level.

Ger Koole classroom training

Do you prefer hands-on training?

We offer a curriculum covering every aspect of Workforce Management since we believe that optimizing WFM processes starts with qualified WFM professionals.

Our trainers and assessors have academic backgrounds and years of experience in data science, business analytics, or mathematics. Both beginners and the most advanced professionals can gain new practical insights and methods to attain their next-level.