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our next webinar
On Tuesday 12 July, the first webinar by Ronald Baars will take place. During the webinar, he will dive into the necessary steps to convert your forecast (and AHT) into actual agents' paid time. Ronald will show the simple way of working, but will also show where more advanced mathematics can come into play.
Do you want to attend this webinar live? Then join us for free from 16:00 - 17:00 CEST.
If you cannot join us during the webinar, please register anyway and we will send you the recording later.
We have yet to announce a new webinar. Nevertheless, please register to be notified of future events.
If you have any tips or questions about our webinars or are interested in our custom webinar/training. Let us know via the contact form!
Do you want a head start?
Go visit WFM-Academy, our eLearning platform. Here you can take courses and training whenever you want, at your own pace.
Follow a full-scale training such as the comprehensive Forecasting program, or try a single course like Multi-Skill Systems or Call Arrival Processes. Through quizzes and assignments, you will be challenged throughout your training, which will be assessed by Siqiao Li PhD.