Enhance Your Workforce Management Skills with Our Expert Training in Amsterdam This June!

Sign up for our next Webinar

Experience a one-of-a-kind end-of-year event focused on revolutionizing operational excellence through the innovative power of smart algorithms.
Join us as industry visionaries delve into the dynamic landscape of efficiency, powered by smart WFM algorithms.

Professor Ger Koole, Founder of CCmath, alongside Giuseppe Catanese, and Bas Hoogink, will unveil exclusive insights into harnessing these algorithms for substantial cost reductions.

Secure your spot now for Wednesday, December 13th, at 2:30 PM CET.

Use this link to effortlessly mark this event in your calendar, ensuring you don’t miss this exclusive opportunity to reimagine your operational strategies.

Register now for the exclusive webinar ‘The Blending Blueprint: Pros, Cons, and Smart Strategies in Contact Centers’, presented by Professor and CCmath Founder Ger Koole. Don’t miss out on valuable insights from this industry expert!

In this enlightening session, we will explore the increasing use of blending in contact centers to optimize occupancy and service levels simultaneously. Discover the advantages and challenges associated with blending strategies and learn how to implement them effectively.

Reserve your spot today and join us on Tuesday, May 28th, at 3:30 PM CEST. Use this Google Calendar link to easily mark the event in your calendar and avoid scheduling conflicts.

Don’t miss the opportunity to gain valuable insights from leading industry experts! Register today to ensure you receive all the latest updates and materials for our upcoming webinar.

Stay tuned for more details about the July 9th, 2024 webinar!

Sign up for our next Webinar

Don't miss the opportunity to gain valuable insights from leading industry experts! Register today and be among the first to receive notifications about our upcoming webinar as soon as it's announced.

Stay alert for more details coming your way!

Enrol today for the complimentary webinar 'How to make an efficient Contact Center Schedule', hosted by Professor and Founder of CCmath, Ger Koole. Don't miss out on valuable insights from this industry expert!

Join us for our upcoming webinar, where we will delve into the essentials of scheduling engines and demonstrate how to create a basic schedule. We will also explore more advanced aspects of both scheduling challenges and the techniques used to solve them, offering insights into the complexities of efficient scheduling.

Reserve your spot today and join us on Tuesday, March 5th, at 3:30 PM CET. Use this link to easily mark the event in your calendar and avoid scheduling conflicts.




    Do you want a head start?

    Go visit WFM-Academy, our e-learning platform. Here you can take courses and training whenever you want, at your own pace.

    Follow a full-scale training such as the comprehensive Forecasting program, or try a single course like Multi-Skill Systems or Call Arrival Processes. Through quizzes and assignments, you will be challenged throughout your training, which will be assessed by Siqiao Li PhD.

    WFM-Academy home