WFM Fundamentals Training

November and December 2024, online or on location
Elevate Your Workforce Management Skills

Are you a Workforce Management professional looking to enhance your knowledge and expertise in your contact center? Take advantage of our ‘WFM Fundamentals’ training! This exclusive event, led by renowned WFM professional Frank van Bergen and supported by a team of experts, offers a unique blend of basic, science-backed strategies and an opportunity to connect with peers. Don’t miss this chance to elevate your skills and network with industry professionals.

Ger Koole training
Program Overview

This 3-day training program is designed for individuals without prior Workforce Management (WFM) experience who wish to learn the basic principles of WFM. By the end of this course, participants will have a comprehensive understanding of the entire WFM process, the connections between different process steps, and an acquaintance with the most commonly used WFM terms.

No explicit prior knowledge of WFM is required for this training.

Key Components:
  • Insight into the total WFM process
  • Basic terms and definitions of WFM
  • WFM calculation methods
  • Using Excel for WFM
Training Days:
  • November 18, 2024
  • November 25, 2024
  • December 2, 2024

This training is led by English-speaking trainers and can be attended either in-person or online. The in-person sessions will be held in Amstelveen, Nijkerk, or a location based on participant preferences and circumstances.

Duration and Fees:
  • 3 days
  • €2,650 (excl. VAT)
  • Trainer: Frank van Bergen

To register, please fill out the form below. For further information, contact us via email at or call +31 (0)20 26 12 523.

We invite you to join this comprehensive training program to significantly enhance your foundational WFM skills. Please don’t hesitate to reach out if you have any questions or need further information. We are excited about your participation and look forward to supporting your professional growth in WFM!

Note that this training is conducted in cooperation with NEXT wfm, a leading workforce management consultancy in the Netherlands.

    Do you want a head start?

    Go visit WFM-Academy, our e-learning platform. Here you can take courses and training whenever you want, at your own pace.

    Follow a full-scale training such as the comprehensive Forecasting program, or try a single course like Multi-Skill Systems or Call Arrival Processes. Through quizzes and assignments, you will be challenged throughout your training, which will be assessed by Siqiao Li PhD.