Scheduling for Practitioners Training

September 2024, online or on location
Elevate Your WFM Planning Skills

Are you a Planner or Scheduler looking to enhance your knowledge and skills at your contact center? Take advantage of our exclusive ‘Scheduling for Practitioners’ training! Led by the renowned scientist Siqiao Li and supported by a team of experts, this event offers a unique blend of advanced, science-backed strategies and an opportunity to connect with peers. Don’t miss out on this chance to elevate your expertise and network with industry professionals.

Ger Koole training
Program Overview

This 2-day advanced training program is designed for professionals with Workforce Management (WFM) experience who wish to deepen their understanding of scheduling. By the end of this course, participants will gain a thorough understanding of scheduling software logic, learn to assess the quality of schedules, and provide actionable advice to enhance scheduling efficiency. Please note that this course does not cover specific scheduling software packages.

Key Components:
  • Scheduling with Excel Solver/Solver
  • Analysis of planning scenarios
Training Days:
  • September 20, 2024
  • September 27, 2024

This training is led by English-speaking trainers and can be attended either in-person or online. The in-person sessions will be held in Amstelveen, Nijkerk, or a location depending on participant preferences and circumstances.

Duration and Fees:
  • 2 days
  • €1,800 (excl. VAT)
  • Trainer: Siqiao Li

To register, please fill out the form below. For further information, contact us via email at or call +31 (0)20 26 12 523.

We invite you to join this comprehensive training program to significantly enhance your WFM skills. Please don’t hesitate to reach out if you have any questions or need further information. We are excited about your participation and look forward to supporting your professional growth in WFM!

Note that this training is conducted in cooperation with NEXT wfm, a leading workforce management consultancy in the Netherlands.

    Do you want a head start?

    Go visit WFM-Academy, our e-learning platform. Here you can take courses and training whenever you want, at your own pace.

    Follow a full-scale training such as the comprehensive Forecasting program, or try a single course like Multi-Skill Systems or Call Arrival Processes. Through quizzes and assignments, you will be challenged throughout your training, which will be assessed by Siqiao Li PhD.