Forecasting for Practitioners Training

November, 2024, online or on location
Elevate Your WFM Forecasting Skills

Are you a Forecaster looking to enhance your knowledge and expertise in your contact center? Take advantage of our ‘Forecasting for Practitioners’ training! This exclusive event, led by renowned scientist Giuseppe Catanese and supported by a team of experts, offers a unique blend of advanced, science-backed strategies and an opportunity to connect with peers. Don’t miss this chance to elevate your skills and network with industry professionals.

Ger Koole training
Program Overview

This 3-day training program is designed for professionals with Workforce Management (WFM) experience who wish to deepen their understanding of forecasting. By the end of this course, participants will understand the role of a forecaster, be able to interpret and evaluate forecasts, and, under supervision, create accurate forecasts for a simple call center environment.

Key Components:
  • Overview of different forecasting methods
  • Methods for forecasting deviations
  • Arrival processes
  • Erlang C & X models
  • Basic forecast techniques
  • Forecasting with linear regression
Training Days
  • The training will take place on November 5th, 12th, and 19th.

This training is led by English-speaking trainers and can be attended either in-person or online. The in-person sessions will be held in Amstelveen, Nijkerk, or a location based on participant preferences and circumstances.

Duration and Fees:
  • 3 days
  • €2,650 (excl. VAT)
  • Trainer: Giuseppe Catanese

To register, please fill out the form below. For further information, contact us via email at or call +31 (0)20 26 12 523.

We invite you to join this comprehensive training program to significantly enhance your forecasting skills. Please don’t hesitate to reach out if you have any questions or need further information. We are excited about your participation and look forward to supporting your professional growth in WFM!

Note that this training is conducted in cooperation with NEXT wfm, a leading workforce management consultancy in the Netherlands.

    Do you want a head start?

    Go visit WFM-Academy, our e-learning platform. Here you can take courses and training whenever you want, at your own pace.

    Follow a full-scale training such as the comprehensive Forecasting program, or try a single course like Multi-Skill Systems or Call Arrival Processes. Through quizzes and assignments, you will be challenged throughout your training, which will be assessed by Siqiao Li PhD.