Forecasting for Experts Training

February 2025, online or on location
Elevate Your WFM Forecasting Skills

Are you an experienced Forecaster with the ambition to increase your knowledge and understanding of forecasting in your contact center? Take advantage of our online ‘Forecasting for Experts’ training! This exclusive event, led by the renowned professor Ger Koole and supported by a team of experts, offers a unique blend of advanced, science-backed strategies and a platform to connect with peers.

Ger Koole training
Program Overview

The program has five training days and is specifically designed for WFM professionals aiming to elevate their forecasting knowledge and skills. You will engage with global experts and delve into personal case solutions, ensuring you gain insights applicable to your unique challenges.

Training Highlights:
  • Scientific WFM techniques for real-world challenges
  • In-depth coverage combining theory, software tools, and practical contact center use
Core Topics:
  • Evaluating forecasts, measuring forecasting errors
  • Theory of variability, understanding fluctuations in call arrivals
  • Linear regression and trend forecasting methods
  • Intra-day, intra-week and intra-year seasonality
  • Holt-Winters and other smoothing methods
  • Supervised learning/AI methods
  • Advanced use of Excel and other tooling
  • Advanced intraday pattern calculation
  • Outliers and event analysis and prediction, ratio forecasting
  • Event forecasting
  • Customer behaviour: abandonments and redials
 
Training Details

The program is tailored for experienced forecasters and WFM consultants who aspire to elevate their expertise. A scientific background is not a prerequisite for this training. CCmath’s expert trainers, Ger Koole PhD, Siqiao Li PhD, Giuseppe Catanese, MSc, and Elena Garlati, MSc, bring a wealth of knowledge and experience to the program. 

The training program will last five days in February and March 2025 and feature case studies, interactive lectures, and hands-on exercises.

Cost and Enrollment

The training fee is €3,175 per participant and includes a certification of completion.

"Following the Advanced Forecasting Training was an enlightening experience. The lecturers are very experienced, and the quality of the training materials was superb. As an advanced beginner, the training gave me clear insights into the theoretical forecasting approach, which made the five-day training worthwhile. "
Photo Michel Broers Webhelp
Michiel Broers
WFM Capacity Manager at Webhelp
Registration

To register, please fill out the form below. For further information, email us at info@ccmath.com or call +31 (0)20 26 12 523.

We invite you to join this comprehensive training program to significantly enhance your Forecasting skills. Please don’t hesitate to reach out if you have any questions or require further information. We are excited about your participation and look forward to supporting your professional growth in WFM Forecasting!

Note that this training is conducted in cooperation with NEXT wfm, a leading workforce management consultancy in the Netherlands.




    Do you want a head start?

    Go visit WFM-Academy, our e-learning platform. Here you can take courses and training whenever you want, at your own pace.

    Follow a full-scale training such as the comprehensive Forecasting program, or try a single course like Multi-Skill Systems or Call Arrival Processes. Through quizzes and assignments, you will be challenged throughout your training, which will be assessed by Siqiao Li PhD.