Capacity Management for Practitioners Training

October 2024, online or on location
Elevate Your Capacity Management Skills

Are you a Capacity Manager looking to enhance your knowledge and expertise in your contact center? Take advantage of our ‘Capacity Management for Practitioners’ training! This exclusive event, led by renowned WFM professional Ronald Baars and supported by a team of experts, offers a unique blend of advanced, science-backed strategies and an opportunity to connect with peers. Don’t miss out on this chance to elevate your skills and network with industry professionals.

Ger Koole training
Program Overview

This 4-day training program is designed for professionals with Workforce Management (WFM) experience who wish to deepen their knowledge of capacity management. By the end of this course, participants will be equipped to create effective capacity plans for single-skilled environments.

Key Components:
  • Arrival processes
  • Erlang C & X models
  • Building a single-skilled capacity plan
Training Days:
  • October 3, 2024
  • October 10, 2024
  • October 17, 2024
  • October 24, 2024

This training is led by Dutch-speaking trainers and can be attended either in-person or online. The in-person sessions will be held in Amstelveen, Nijkerk, or a location based on participant preferences and circumstances.

Duration and Fees:
  • 4 days
  • €2,875 (excl. VAT)
  • Trainer: Ronald Baars

To register, please fill out the form below. For further information, contact us via email at or call +31 (0)20 26 12 523.

We invite you to join this comprehensive training program to significantly enhance your capacity management skills. Please don’t hesitate to reach out if you have any questions or need further information. We are excited about your participation and look forward to supporting your professional growth in WFM!

Note that this training is conducted in cooperation with NEXT wfm, a leading workforce management consultancy in the Netherlands.

    Do you want a head start?

    Go visit WFM-Academy, our e-learning platform. Here you can take courses and training whenever you want, at your own pace.

    Follow a full-scale training such as the comprehensive Forecasting program, or try a single course like Multi-Skill Systems or Call Arrival Processes. Through quizzes and assignments, you will be challenged throughout your training, which will be assessed by Siqiao Li PhD.