Training
Effective Workforce Management relies on knowledgeable and skilled people who understand what they are doing and why.
We provide training in Workforce Management, Forecasting, Capacity Management, and Real-time Management at introductory and advanced levels. Every session includes practical exercises, relevant field topics, and space to address your own questions and challenges.
In addition to the planned options, custom training is available in-house or online. You are welcome to contact us to discuss how we can support your team’s development.
More dates and custom training available on request
Do you prefer e-learning?
Go to WFM-Academy, our e-learning platform. You can take courses and training whenever you want, at your own pace.
Follow a full-scale training like the comprehensive Forecasting programme, or try a single course like Multi-Skill Systems or Call Arrival Processes. You will be challenged throughout your training through quizzes and assignments, which Siqiao Li PhD will assess.
