Sign up for our next Training

Join our upcoming training programme and lift your skills to new heights! Although details of our next training session are unknown, you can stay informed by signing up or following us on LinkedIn. That way, you will be among the first to receive updates and exclusive announcements about this exciting opportunity.

Don’t want to miss the chance to increase your expertise? Then, join our online training programmes today to unlock a world of knowledge and growth. Check our WFM-Academy out here.

Stay informed, be part of our community and prepare for an incredible learning journey. Sign up now, and let’s embark on this educational adventure together!

Join us from March 18-22, 2024, for an extraordinary event featuring experts in Workforce Management: Ger Koole, PhD, Siqiao Li, PhD, Giuseppe Catanese, MSc, and Elena Garlati, MSc. This year marks a special milestone – for the first time ever, following numerous requests, we are taking this exciting event across the border into the heart of Europe at a truly inspiring venue in Brussels, Belgium!

Learn about advanced theoretical information and apply it through newly learned skills. In addition, we will dive into hot topics within the industry such as self-scheduling, forecasting conversation topics, speech recognition, and the application of ChatGPT. The training is suitable for academic and non-academic WFM professionals eager to learn and apply advanced workforce management in their organizations.

To reserve your spot for this exclusive training, please fill out the registration form below. Space is limited, so don’t miss out on this opportunity to expand your knowledge and enhance your career!

If you have any questions or need further information, please send an email to support@ccmath.com, or reach out to us personally. We look forward to welcoming you to the WFM for Experts training!

More details about the training can be found in this brochure.

Sign up for our next Training

Join our upcoming training programme and lift your skills to new heights! Although details of our next training session are unknown, you can stay informed by signing up or following us on LinkedIn. That way, you will be among the first to receive updates and exclusive announcements about this exciting opportunity.

Don’t want to miss the chance to increase your expertise? Then, join our online training programmes today to unlock a world of knowledge and growth. Check our WFM-Academy out here.

Stay informed, be part of our community and prepare for an incredible learning journey. Sign up now, and let’s embark on this educational adventure together!

From 11 to 15 September 2023, Prof. Dr. Ger Koole, Siqiao Li Ph.D., and Elena Garlati Msc will present a modern-day perspective on Workforce Management at an inspiring location in Amsterdam.

Learn about advanced theoretical information and apply it through newly learned skills. In addition, we will dive into hot topics within the industry such as self-scheduling, forecasting conversation topics, speech recognition, and the application of ChatGPT. The training is suitable for academic and non-academic WFM professionals eager to learn and apply advanced workforce management in their organizations.

To reserve your spot for this exclusive training, please fill out the registration form below. Space is limited, so don’t miss out on this opportunity to expand your knowledge and enhance your career!

If you have any questions or need further information, please send an email to support@ccmath.com, or reach out to us personally. We look forward to welcoming you to CCmath’s Advanced Workforce Management training!

More details about the training can be found in this brochure.

WFM for Experts Training

(formerly Advanced WFM)

March 18-22, 2024, in Brussels
Elevate Your Workforce Management Skills

Are you an experienced Workforce Management (WFM) professional eager to advance your expertise within the contact center domain? Seize this opportunity to join our first international ‘WFM for Experts’ training in Brussels. This exclusive event, led by the renowned professor Ger Koole and supported by a team of experts, offers a unique blend of advanced, science-backed strategies and a platform to connect with peers.

Ger Koole training
Program Overview

The five-day intensive program is specifically designed for WFM professionals aiming to elevate their contact center operations. You will engage with global experts and delve into personal case solutions, ensuring that you gain insights applicable to your unique challenges.

Training Highlights:
  • Scientific WFM techniques for real-world challenges.
  • In-depth coverage combining theory, software tools, and practical contact center use.
Core Topics:
  • Call Center Performance: Integrating KPIs, Operational Objectives, and Perverse Incentive Management.
  • Analytical Techniques: Mastering Variability, Simulations, Customer Behavior Analysis and Erlang Models.
  • Merging Theory and Practice in Workload and AHT Forecasting.
  • Innovative Strategies: Leveraging Machine Learning, ChatGPT, Mathematical Optimization, Workforce Scheduling and Capacity Planning.
  • Operational Dynamics: Streamlining Multi-Channel Operations, Skill-Based Routing, Call Blending, and Real-Time Management.
  • Advanced Tools: Utilizing Excel and Beyond for Enhanced WFM Efficiency.
Training Details

The program is tailored for experienced planners, forecasters, traffic managers, and WFM consultants who aspire to elevate their expertise. A scientific background is not a prerequisite for this training. CCmath’s expert trainers, Ger Koole PhD, Siqiao Li PhD, Giuseppe Catanese MSc, and Elena Garlati MSc, bring a wealth of knowledge and experience to the program. 

The training format is an intensive five-day journey from 9 am to 5 pm, featuring a mix of case studies, interactive lectures, and hands-on exercises. The inspiring location in the center of Brussels, Belgium, adds to the immersive learning experience.

Cost and Enrollment

The training fee is €3,175 per participant, covering the certification, lunches, and drinks during the training. Please note that this fee does not include dinner, lodging, or travel expenses. 

"I highly recommend the Advanced WFM training for individuals at any stage of their workforce management career, particularly those from small or newly established teams that do not have access to a complex suite of WFM tools, or anyone looking to level up their knowledge. It's an excellent opportunity for growth, networking, and bringing back valuable insights to your organization."
Daniela Gagea
Workforce Optimisation Manager at Wix.com
Registration

To register, please fill out the form below. For further information, email us at info@ccmath.com or call +31 (0)20 26 12 523.

We invite you to join this comprehensive training program to significantly enhance your Workforce Management skills. Should you have any questions or require further information, please don’t hesitate to reach out. We are excited about your participation and look forward to supporting your professional growth in WFM!




    Do you want a head start?

    Go visit WFM-Academy, our e-learning platform. Here you can take courses and training whenever you want, at your own pace.

    Follow a full-scale training such as the comprehensive Forecasting program, or try a single course like Multi-Skill Systems or Call Arrival Processes. Through quizzes and assignments, you will be challenged throughout your training, which will be assessed by Siqiao Li PhD.