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Privacy Policy

Introduction

At CCmath, we care about the privacy of your data and are committed to protecting it. This Privacy Policy explains what information we collect about you and why, what we do with that information, and how we handle that information.

This notice applies to all of our websites and services, including our online platform and any other services we may offer (for example, events or training). For the purpose of this notice, we will just call them our ‘services’.

When we say ‘personal data’, we mean identifiable information about you, such as your name, email, address, telephone number, support queries, community comments, etc. If you can not be identified (for example, when personal data has been aggregated and anonymised), then this notice doesn’t apply. Check out our Terms & Conditions for more information on how we treat your other data.

We may need to update this notice from time to time. Where a change is significant, we will make sure to let you know by sending you an email or in-app notification.

Who are ‘we’?

When we refer to ‘we’ (or ‘our’ or ‘us’), we mean CCmath B.V. We provide workforce management software, (online) training, calculators, add-ins, and more. To find out more about what we do, see the About CCmath page.

How we collect your data

We collect personal data when you visit our websites or use our services. The ways we collect it can be broadly categorised into the following:

Information you provide to us directly: When you visit or use some parts of our websites and/or services, we might ask you to provide us with personal data. For example, we ask for your contact information when you sign up for a free trial, register at WFM-Academy, join us on social media, take part in training and events, contact us with questions or request support.

If you do not want to provide us with personal data, you do not have to, but it might mean you can not use some of our websites or services.

Information we collect automatically: We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us better understand how you’re using our websites and services so that we can continue to provide the best experience possible (e.g., by personalising the content you see).
Some of this information is collected using cookies and similar tracking technologies.

Information we get from third parties: We collect the majority of our information directly from you. Sometimes, we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already have about you to better inform, personalise, and improve our services and validate your personal data.

Where we collect personal data, we will only process it:

  • to perform a contract with you, or
  • where we have legitimate interests in processing the personal data, and they are not overridden by your rights or
  • in accordance with a legal obligation, or
  • where we have your consent.

If we do not collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.

If you are someone who does not have a relationship with us but believes that a CCmath customer has entered your personal data into our websites or services, you will need to contact that CCmath customer for any questions you have about your personal data (including where you want to access, correct, amend, or request that the user delete, your personal data).

How we use your data

First and foremost, we use your personal data to operate our websites, provide you with any services you have requested, and manage our relationship with you. We also use your personal data for other purposes, which may include the following:

To communicate with you. This may include:

  • providing you with information you have requested from us (like training or education materials) or information we are required to send to you
  • operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services
  • marketing communications (about CCmath about product announcements, software updates, and special offers.) in accordance with your marketing preferences
  • asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).

To support you: This may include assisting with resolving technical support issues or other issues relating to the websites or services, whether by email or otherwise.

To assist you:  CCmath may ask an employee to contact you regarding your trial.

These employees assist with the scope, implementation, and ongoing support of your CCmath system. You may ask CCmath not to be contacted by anyone during the signup process by responding to CCmath at support@ccmath.com.

To enhance our websites and services and develop new ones: For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.

To protect you: So that we can detect and prevent any fraudulent or malicious activity and make sure that everyone is using our websites and services fairly and in accordance with our Terms & Conditions.

To market to you: In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online—through our own websites and services or through third-party websites and their platforms.

To analyse, aggregate and report: We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.

By using the Service, you consent to your personal information being collected, held and used in this way and for any other use you authorise. CCmath will only use your personal information for the purposes described in this Policy or with your express permission.

It is your responsibility to keep your password to the Service safe. If you become aware of any misuse of your password, notify us as soon as possible and immediately change your password within the Service or via the “Forgotten Password” process.

To measure the business usage of our website, we use the Leadinfo service from Rotterdam. This service shows us company names and addresses based on the IP addresses of our visitors. The IP address is not recorded in this process.

CCmath does not store your credit card details
If you choose to pay for the Service by credit card, your credit card details are not stored by CCmath and cannot be accessed by CCmath staff. Your credit card details are encrypted and securely stored by a third-party payment gateway to enable CCmath to automatically bill your credit card on a recurring basis.

How we can share your data

There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:

  • third-party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on the website or
  • services, or to market or promote our goods and services to you
  • regulators, law enforcement bodies, government agencies, courts or other third parties where we think it is necessary to comply with applicable laws or regulations or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure
  • an actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business
  • other people where we have your consent.

Security

Security is a priority for us when it comes to your personal data. We are committed to protecting your personal data and have appropriate technical and organisational measures to ensure that happens.

Retention

The length of time we keep your personal data depends on its nature and whether we have an ongoing business need to retain it (for example, to provide you with a service).

We will retain your personal data for as long as we have a relationship with you and for a period of time afterwards when we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we will make sure it is deleted or anonymised.

The User’s data may be permanently deleted by CCmath 90 days after the User stops paying to use CCmath or at the User’s request.

Your rights

It is your personal data, and you have certain rights related to it. When it comes to marketing communications, you can ask us not to send you these at any time—just follow the unsubscribe instructions contained in the marketing communication or send your request to support@ccmath.com.
Users have the right to:

  • Revoke their consent at any time. Users have the right to withdraw consent if they have previously given consent for the processing of their personal data.
  • Object to the processing of their data. Users have the right to object to the processing of their data if the processing is carried out on a legal basis other than consent. Further details are provided in the special section below.
  • Access to their data. Users have the right to know whether the data is being processed by the owner, to obtain information about certain aspects of the processing and to receive a copy of the data being processed.
  • Check and seek rectification. Users have the right to verify their data’s accuracy and request that it be updated or corrected.
  • Limit the processing of their data. Under certain circumstances, users have the right to restrict the processing of their data. In this case, the Owner will not use their Data for purposes other than storing it.
  • Users have the right to have their personal data deleted or otherwise removed. Under certain circumstances, users have the right to obtain the deletion of their data from the owner.
  • Receive their data and have it transferred to another controller. Users have the right to receive their data in a structured, commonly used and machine-readable format and, if technically feasible, to have it sent to another controller without any hindrance. This provision applies on condition that the data is processed in an automated manner and that the processing is based on the user’s consent, on a contract of which the user is a part or on pre-contractual obligations thereof.
  • File a complaint. Users have the right to make a claim to their competent data protection authority.

You can exercise these rights at any time by sending an email to support@ccmath.com.

If you are not satisfied with how we are processing your personal data, please let us know by sending an email to support@ccmath.com. We will review and investigate your complaint and try to get back to you within a reasonable time frame. you can also complain to your local data protection authority. They will be able to advise you on how to submit a complaint.

How to contact us

We are always keen to hear from you. If you are curious about what personal data we hold about you or have a question or feedback for us on this notice, our websites or services, please contact us.

As a technology company, we prefer to communicate with you by email – this ensures that you are in contact with the right person, in the right location, and in accordance with any regulatory time frames.

If you wish to complain about how we have handled your personal information, please provide our company with full details of your complaint and any supporting documentation:

  • by email at support@ccmath.com, or
  • by telephone at (+31) 020 261 2523
  • by letter to Rembrandtweg 665, 1181 GV Amstelveen, The Netherlands

We will endeavour to:

  • provide an initial response to your query or complaint within 10 business days and
  • investigate and attempt to resolve your query or complaint within 30 business days or as long as necessary and notify you.

Last update: March 2024