Accurate Pool Management

We are proud to present Omnisim. The only off-the-shelf Pool Management calculator on the market that is able to give precise advice on the composition and size of your contact center based on the total workload. Omnisim takes into account the interplay of a large number of variables including; service level, service time, opening hours, current- and future contract sizes, skills settings, costs per employee, routing options, inbound / outbound, mail, chat, current pool composition and much more …

Contact us for a free demo