Erlang Calculator for Python / R
The Erlang Calculator for Python and R provides a full set of custom Erlang functions, including Erlang C, X, Chat, and Blending. Built for contact centers and beyond, it enables precise capacity planning, optimises workflows, and maximises efficiency.
Calculate with confidence, improve accuracy and save resources.
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Includes functions for:
- Erlang X
- Erlang Chat
- Blending
- Erlang C
With parameters such as Occupancy, Service Level, ASA, Abandonment, Patience, Redials, Concurrency, AHT, and Forecast.
Accessing and Utilising Package
- Apply for an ID via support@ccmath.com.
- Install the package using the appropriate commands found in our Help Center.
- Import the package into your code/script.
- Authenticate using your user ID.
- Once authenticated, your user ID will be associated with your external IP address, granting full access to all package functions on your computer.
- If you connect from a different IP address, reauthentication is required. Note that there is a limit on the number of IP addresses associated with your user ID.
- For more detailed information, consult the package’s documentation or refer to the Erlang Knowledge Base.
Additional services such as on-premise installation or an additional number of calls are available on request
Webinar on 'Erlang for Python / R'
Start your free Python / R trial by requesting your user ID via support@ccmath.com.
Learn more and Get started!
Before starting, it is wise to understand Erlang thoroughly and know how to use it correctly. Therefore, we recommend you read our blogs on Erlang C vs Erlang X and Erlang97 and watch our webinars on Erlang and Capacity Calculations, Erlang C, and Chat Capacity Calculations. These will familiarise you with Erlang’s formulas, parameters, limitations, and practical application as a workforce management professional in any contact center.