Erlang Calculator for Excel
The Erlang Calculator provides the full suite of custom functions for contact centers, including Erlang X, Chat, Blending and more!
Calculate capacity using this most efficient, powerful, and versatile tool, which is unmatched in the market. Improve accuracy, optimize your workflow and save resources based on the forecast.
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Includes functions for:
- Erlang X
- Erlang Chat
- Erlang C
With parameters such as Occupancy, Service Level, ASA, Abandonment, Patience, Redials, Concurrency, AHT and Forecast
Before installing this add-in, make sure you have a Microsoft 365 license with at least the following versions:
- Windows: 16.0.12527 or up
- Mac: 16.34 or up
- Web: May 2019 or up
Note that some companies restrict the use of add-ins. Please contact your administrator or use a different Microsoft 365 account to install the add-in.
"The overall experience with the Erlang add-in has been really good. It works extremely well for what I need and allows me to use it to form a resource model with no issues and an accurate and consistent department. The purchase was definitely worthwhile and overall has made the creation of a slick resource model much easier and more efficient. Without the Erlang add-in, it would mean that all the calculations would need to be done manually which could make the model inaccurate and not a lot more time-consuming. It’s definitely a 10/10 product that I would recommend anyone to buy."