Erlang Calculator for Excel
The Erlang Calculator provides the full suite of custom functions for contact centers, including Erlang X, Chat, Blending and more!
Calculate capacity using this most efficient, powerful, and versatile tool, which is unmatched in the market. Improve accuracy, optimize your workflow and save resources based on the forecast.
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Includes functions for:
- Erlang X
- Erlang Chat
- Erlang C
With parameters such as Occupancy, Service Level, ASA, Abandonment, Patience, Redials, Concurrency, AHT and Forecast
Before installing this add-in, make sure you have a Microsoft 365 license with at least the following versions:
- Windows: 16.0.12527 or up
- Mac: 16.34 or up
- Web: May 2019 or up
Note that some companies restrict the use of add-ins. Please contact your administrator or use a different Microsoft 365 account to install the add-in.