Erlang Calculator for Excel
The Erlang Calculator provides the full suite of custom functions for contact centers, including Erlang X, Chat, Blending, and more!
Calculate capacity using this most efficient, powerful, and versatile tool, which is unmatched in the market. Improve accuracy, optimize your workflow and save resources based on the forecast.
Start your one-week free trial now!
Includes functions for:
- Erlang X
- Erlang Chat
- Erlang C
With parameters such as Occupancy, Service Level, ASA, Abandonment, Patience, Redials, Concurrency, AHT, and Forecast
Before installing this add-in, make sure you have a Microsoft 365 license with at least the following versions:
- Windows: 16.0.12527 or up
- Mac: 16.34 or up
- Web: May 2019 or up
Note that some companies restrict the use of add-ins. Please get in touch with your administrator or use a different Microsoft 365 account to install the add-in.
Learn more and Get started!
Before starting, it is wise to understand Erlang thoroughly and know how to use it correctly. Therefore, we recommend you read our blog on Erlang97 and watch our webinars on Erlang and Capacity calculations, Erlang C, and Chat Capacity Calculations. These will familiarize you with Erlang’s formulas, parameters, limitations, and practical application as a workforce management professional in any contact center.
To get started and gain the most out of the Erlang Calculator for Excel, read our manual and FAQ. This can also be used to troubleshoot and expand your knowledge about Erlang in contact centers.
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"The overall experience with the Erlang add-in has been really good. It works extremely well for what I need and allows me to form a resource model with no issues and an accurate and consistent department. The purchase was definitely worthwhile and, overall, has made creating a slick resource model much easier and more efficient. Without the Erlang add-in, it would mean that all the calculations would need to be done manually, which could make the model inaccurate and not a lot more time-consuming. It’s definitely a 10/10 product that I would recommend anyone to buy."