Erlang ROI Calculator

Erlang X savings compared to Erlang C

Compute your savings when moving from Erlang C to Erlang X, the more accurate way to compute inbound agent staffing. Just fill in the key figures of your inbound contact center and prevent yourself from overstaffing.

Number of Opening Hoursper week
Costs€ per agents per year
Number of Contact Centers
Maximum Occupancy%
Required Service Level%
Time to Answerseconds
Savings€ per year

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Unleash the power of our Excel add-in and Python/R packages, packed with over twenty-five specialized functions for contact centers. From Erlang X to Chat and Blending, optimize operations with ease.

Effortlessly incorporate Erlang functions into worksheets or explore our demo sheets for quick calculations. With Python and R, tap into flexible programming languages, unlocking a vast ecosystem of data analysis and manipulation capabilities for your contact center.

Erlang C and X calculator Excel