Erlang calculators are used to translate predicted workload into required staffing levels. They are an essential component of workforce scheduling and capacity planning. Next to the standard Erlang C method CCmath offers the more accurate Erlang X method and also calculators for blending, chat and skill-based routing. You can try them below or use our add-ins for Excel, Python or R.
Use the ROI (return on investment) calculator to estimate your potential savings when switching to Erlang X. ROI Erlang X
Do you prefer working in Excel, Python, or R?
Unleash the power of our Excel add-in and Python/R packages, packed with over twenty-five specialized functions for contact centers. From Erlang X to Chat and Blending, optimize operations with ease.
Effortlessly incorporate Erlang functions into worksheets or explore our demo sheets for quick calculations. With Python and R, tap into flexible programming languages, unlocking a vast ecosystem of data analysis and manipulation capabilities for your contact center.