Online Erlang Calculators
The free online Erlang calculators can be used to make capacity planning calculations. Erlang C is a safety staffing model that takes fluctuations in the number of arrivals and handling times into account. However, it has its limitations in modern-day contact centers. Therefore, we recommend Erlang X, which takes abandonments and retrials into account as well.
Do you prefer making calculations in Excel? Please explore our new Erlang Add-in for Office 365. Start your free trial and find out the convenience of this one-of-a-kind tool!
The free online Erlang calculators can be used to make capacity planning calculations. Erlang C is a safety staffing model that takes fluctuations in the number of arrivals and handling times into account. However, it has its limitations in modern-day contact centers. Therefore, we recommend Erlang X, which takes abandonments and retrials into account as well.
Do you prefer making calculations in Excel? Please explore our new Erlang Add-in for Office 365. Start your free trial and find out the convenience of this one-of-a-kind tool!
Please note that the free online Erlang calculators are only available on a desktop device.
During the webinar on 29 April, Ger Koole PhD argued that WAPE is the best accuracy measure for your forecast. He illustrated why using the Excel macro below. Download it for free and test the WAPE function yourself!
You can download the WAPE calculator here.
Rewatch the second part of the webinar, the explanation of the calculator down below:
Do you prefer working in Excel?
The Erlang Calculator for Excel provides 25+ custom functions for contact centers, including Erlang X, Chat, Blending and more.
Use the Erlang functions in your own worksheets or try the demo sheets to start calculating immediately.
