Powering the Future of Workforce Management
The complete WFM software solution for accurate forecasting, smart scheduling, actionable reporting, agent engagement, and real-time adherence.
Built on CCmath’s scientific foundation and powered by AI.
How you can benefit from CCsuite
Streamlined Workforce Processes
CCsuite’s applications automate forecasting, scheduling, agent engagement, reporting, and adherence tracking, reducing manual effort and increasing efficiency across all WFM processes.
Actionable Performance Insights
Unlock data-driven insights with intuitive dashboards and CCsuite’s powerful reporting module. Access comprehensive analytics across all components to support smarter decision-making.
Enhanced Agent Engagement
Empower agents with 24/7 access to schedules and self-service tools, fostering engagement and flexibility while supporting a better work-life balance.
CCforecast: Smarter Predictions
Achieve precise workload forecasts with CCforecast. Effortlessly manage multiskill and multichannel setups for faster, more informed decisions. From a single queue to thousands, CCforecast ensures accuracy and reliability to optimise your contact center’s operations.
CCschedule: Efficient Planning
Create optimised schedules in minutes with CCschedule, suitable for teams of any size, from dozens to thousands of employees or external agents (BPO).
The user-friendly interface supports complex scheduling needs, including multi-skilled requirements. It allows you to balance business needs with customisable rules and individual agent preferences, supporting efficiency and employee satisfaction.
CCagent: Empower Your Workforce
Give agents full control over their schedules with CCagent’s 24/7 self-service platform. Agents can easily make requests, view updates, and manage their availability. This empowers your team, boosts engagement, and supports work-life balance, all while aligning with operational requirements.
CCadherence: Real-Time Monitoring
Track adherence in real-time and analyse historical performance with CCadherence’s intuitive interface. Monitor multiskill performance, identify gaps, and make data-driven adjustments to enhance efficiency. CCadherence ensures insight into the balance between schedule conformance and agent well-being, driving better outcomes for your team.
"We have been thrilled with the forecast accuracy and speed that comes with using CCforecast. The time gained back allows us to shift more focus on other aspects of workforce management."
Sid Mody
"Worth the return on investment? Yes absolutely! I have more actionable insights and better forecasts, which result in achieving my KPIs and SLs easier."
Leon Leenders
"CCforecast is the basis of our whole WFM process. We are keen on extending the CCmath WFM solution to the scheduling, intra-day management, and possibly capacity planning modules. Without CCforecast, we would go back to the old ways of Excel-based WFM instead of taking a leap into the future of WFM."
David Corbel
"With the help of CCforecast, we have automated our forecasting process. We have also seen a 10% improvement in accuracy compared to our (hard) manual work and can now play around with different scenarios. This means that we can now focus on the implications of the forecast instead of generating the output."
Joeri Boodt
"The onboarding training and coaching sessions really helped us get into CCforecast. In case of questions, Giuseppe was always there to help interpret the different scenarios and guide us in tweaking the forecast to our needs. We can now confidently use the generated long- and short-term forecasts in our business."
Jelle Kalisvaart
"CCforecast delivers more accurate forecasts while reducing the time and cost spent on forecasting. This means our forecasting and capacity team has more time to focus on other challenges. Overall we would describe our experience as very pleasant, the product is great, and we love the support and follow-up!"
Nordin Graulus
"We purchased CCforecast to enhance our forecast accuracy and make data-driven decisions; it saves me a lot of time building and maintaining models, improves forecasting accuracy, provides quick insights, and delivers excellent support whenever I have questions or issues."
Bas de Keijzer
Science-Backed WFM
• Leverages 20 years of academic and industry expertise to deliver top-tier performance.
• Automates forecasting, scheduling, and adherence tracking with AI-driven precision.
• ISO 27001 certified, ensuring top-level data protection and compliance.
• Fully scalable for any contact center size, from small teams to thousands of agents.
• Seamlessly integrates with existing systems to ensure smooth implementation.
• Provides ROI-driven solutions tailored to your contact center’s needs and goals.
Integration with Any Setup
CCmath connects effortlessly with your existing platforms, right out of the box. This speeds up implementation and reduces the need for technical support.
Need custom connections? We have got you covered. Our API connector works with any system that can export data, whether through flat files, APIs, or direct handoffs. We have successfully integrated with platforms like Avaya, Genesys, Obi4Wan, Zendesk, Salesforce, and many more.
Proven Success
“We need to deal with a lot: customer behaviour, marketing strategies, and product developments. CCmath, and the support from CCmath, is the perfect partnership for dealing with all these factors affecting volume predictions. This partnership brought benefits to our internal operations, and it made the lives of our partners much easier.”
“Before CCforecast, we used large macros in MS Excel. After many years and changes it was impossible to create intraday and intraweek patterns. But since we have CCforecast, forecasting has become very intuitive and faster, data sharing is easy, and forecasts are now transparent for management and other departments. We never want to go back to Excel.”
Case Studies
“I need to deal with a lot: customer behaviour, marketing strategies, and product developments. CCmath, and the support from CCmath, is the perfect partnership for dealing with all these factors affecting volume predictions. This partnership brought benefits to our internal operations, and it made the lives of our partners much easier.”
“Before CCforecast, we used large macros in MS Excel. After many years and changes, these could not be adjusted any more, and it was impossible to create intraday and intraweek patterns.
But since we have CCforecast, forecasting has become very intuitive and faster, data sharing is easy, and forecasts are now transparent for management and other departments. We never want to go back to Excel.”
Discover how CCmath can benefit you!
Request an introductory meeting to learn more about our solutions.