The demands placed on agents in today’s world are very different from those in the past. We have never seen so many different generations in a workforce. This requires us to adapt to preferences, hard unavailabilities, or even makes that you schedule yourself.
With CCschedule, agents can therefore always view their schedule and depending on the permissions set, agents can request time off, block days, rotate shifts, or even assign themselves to certain shifts or workloads.
Every operation is processed in real-time so that everyone involved knows exactly what the other planners are doing, and agents can see that their requests are being picked up or dealt with. And this can be done on your workstation or mobile device on Android or IOS.