CCschedule is the first truly next-generation WFM schedule optimization software. It has enough power and speed to multiply the productivity and effectiveness of any WFM team.
No matter how many agents, channels and business rules, CCschedule can schedule your workforce fast and compliant based on a high degree of automation and AI use.
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Automated Precise User-friendly
Generate Optimized Schedules Quickly
Get efficient schedules at unprecedented speed using the NoSim algorithm. CCschedule brings unmatched power and speed to the schedule optimization task, whether it is for single-skill, multi-skill, multi-channel, or event-driven activities.
Intuitive and Compatible
The CCschedule interface is simple, clear, and intuitive. Planners can easily schedule their agents with drag and drop features, templates, and rulesets. Through automation, this process can be simplified even further. What’s more, CCschedule accepts demand input from any variety of sources. Which makes it compatible for all users and with every WFM integration.
With CCschedule, agents can view their schedule, set leave of absence preferences, and customize the interface on their desktop device. Depending on the permissions set, agents can request shifts or even assign themselves to workloads.
Every operation is processed in real time, so each planner knows exactly what the other planners are working on, and agents can see their requests being picked up or worked on.
CCagent Mobile App
The latest addition to CCschedule is the CCagent App for iOS and Android. It includes many functions of the desktop interface and allows for a truly flexible work-life balance for the agent. Find it in Google Play and the App Store!
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