CCschedule is the first truly next-generation WFM schedule software. It has enough power and speed to multiply the productivity and effectiveness of any WFM team.
No matter how many agents and channels, CCschedule can schedule your workforce fast and comply with all your business rules. All based on a high degree of automation and AI use.
Want to find out what we can do for you?
Automated Precise User-friendly
Simple, Clear, and Intuitive
No week is the same, so you need an easy way to adjust settings for optimal scheduling, by adjusting the focus of certain queues, changing the distribution of homework, and service level priority or backlog development.
Scheduling becomes an absolute pleasure and it has never been easier to take into account all the variables you deem necessary. When making changes, you can also easily edit, copy or drag changes in the schedule. CCschedule results in saving your planning time while increasing the quality of the output.
Generate Optimized Schedules Quickly
Get efficient schedules at unprecedented speed using the NoSim algorithm. CCschedule brings unmatched power and speed to the schedule optimization task, whether it is for single-skill, multi-skill, multi-channel, or event-driven activities.
What’s more, CCschedule accepts demand input from any variety of sources. Which makes it compatible for all users and with every WFM integration.
The demands placed on agents in today’s world are very different from those in the past. We have never seen so many different generations in a workforce. This requires us to adapt to preferences, hard unavailabilities, or even makes that you schedule yourself.
With CCschedule, agents can therefore always view their schedule and depending on the permissions set, agents can request time off, block days, rotate shifts, or even assign themselves to certain shifts or workloads.
Every operation is processed in real-time so that everyone involved knows exactly what the other planners are doing, and agents can see that their requests are being picked up or dealt with. And this can be done on your workstation or mobile device on Android or IOS.
What to expect?
We do not just sell software, we work together. This means that we ensure that the software provides maximum added value. We will help you navigate through the changes that the switch to CCschedule entails. Our support system is not only technical and functional, but it also comes with advice.
In this way, we believe that we can truly be a partner.
Find out how CCmath can help you!