Workforce Management Forecasting Software for Contact Centers
CCforecast greatly reduces the number of hours spent forecasting while outperforming the most highly skilled manual forecaster in seconds rather than hours. We automate your processes using advanced AI so you can focus on gathering more information, creating scenarios, and sharing your analyses with your stakeholders.
Want to find out what we can do for you?
Accurate High-speed Limitless
Quick and Unbeatable Forecasts
Make highly accurate forecasts with the click of a button and get clear insights within seconds thanks to our Machine Learning and Artificial Intelligence-based forecast engines.
Understand your Repeat Calls and Campaigns
Get comprehensive insights into repeat calls and fresh volume through our fully automated repeat calling detector. Enjoy unmatched event management (e.g., marketing campaigns) with automatic historical impact detection and extrapolation to future effects.
Robust Intraday Patterns
CCmath developed the Spline algorithm to forecast intraday patterns, in which both preceding and trailing time slots are considered. Our algorithm only requires a limited amount of input to calculate reliable and robust patterns.
Compare and Analyze What-if scenarios
CCforecast gives you access to multiple forecasting algorithms and dozens of settings that can easily be created, saved, and compared using the snapshot feature. This will help you compare and analyze an unlimited number of scenarios simultaneously.
"We have been thrilled with the forecast accuracy and speed that comes with using CCforecast. The time gained back allows us to shift more focus on other aspects of workforce management."
"CCforecast gives us access to very powerful forecast methods, high forecast accuracy, and time savings in the forecast process. It does what it is intended to do and delivers the best value for money."
"With the help of CCforecast, we have automated our forecasting process. We have also seen a 10% improvement in accuracy compared to our (hard) manual work and can now play around with different scenarios. This means that we can now focus on the implications of the forecast instead of generating the output."
"The onboarding training and coaching sessions really helped us get into CCforecast. In case of questions, Guiseppe was always there to help interpret the different scenarios and guide us in tweaking the forecast to our needs. We can now confidently use the generated long- and short-term forecasts in our business."
"CCforecast delivers more accurate forecasts while reducing the time and cost spent on forecasting. This means our forecasting and capacity team has more time to focus on other challenges. Overall we would describe our experience as very pleasant, the product is great, and we love the support and follow-up!"
"We purchased CCforecast to enhance our forecast accuracy and be able to make data-driven decisions."
Bas de Keijzer
One Button Forecast
• Scalable from operational
to tactical to strategic
• Advanced error reduction
• Fully operational within weeks rather than months
• Find and smoothen
• Academic knowledge
at your fingertips
• Vendor distribution of
Case Study Telenet
“Before CCforecast, we used large macros in MS Excel. After many years and changes, these could not be adjusted any more, and it was impossible to create intraday and intraweek patterns.
But since we have CCforecast, forecasting has become very intuitive and faster, data sharing is easy, and forecasts are now transparent for management and other departments. We never want to go back to Excel.”
Find out how CCmath can help you!