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CCforecast

Workforce Management Forecasting Software for Contact Centers

CCforecast greatly reduces the number of hours spent forecasting while outperforming the most highly skilled manual forecaster in seconds rather than hours. We automate your processes using advanced AI so you can focus on gathering more information, creating scenarios, and sharing your analyses with your stakeholders.

Want to find out what we can do for you?

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Accurate High-speed Limitless

Quick and Unbeatable Forecasts

Make highly accurate forecasts with the click of a button and get clear insights within seconds thanks to our Machine Learning and Artificial Intelligence-based forecast engines.

CCforecast screenshot
CCforecast Repeat Calls
Understand your Repeat Calls and Campaigns

Get comprehensive insights into repeat calls and fresh volume through our fully automated repeat calling detector. Enjoy unmatched event management (e.g., marketing campaigns) with automatic historical impact detection and extrapolation to future effects.

Robust Intraday Patterns

CCmath developed the Spline algorithm to forecast intraday patterns, in which both preceding and trailing time slots are considered. Our algorithm only requires a limited amount of input to calculate reliable and robust patterns.

CCforecast Intra day patterns
CCforecast compare forecasts
Compare and Analyze What-if scenarios

CCforecast gives you access to multiple forecasting algorithms and dozens of settings that can easily be created, saved, and compared using the snapshot feature. This will help you compare and analyze an unlimited number of scenarios simultaneously.

Find out your Savings!

CCforecast offers a comprehensive suite of features, yet how does it directly benefit you? By inputting just a handful of data points, determine the potential savings you could gain by transitioning to CCforecast.

One Button Forecast

• Scalable from operational
to tactical to strategic

• Advanced error reduction
 
 
Fully operational within weeks rather than months
• Find and smoothen
outliers automatically

• Academic knowledge

at your fingertips

• Vendor distribution of

your forecast

Case Studies

I need to deal with a lot: customer behavior, marketing strategies, and product developments. CCmath, and the support from CCmath, is the perfect partnership for dealing with all these factors affecting volume predictions. This partnership brought benefits to our internal operations, and it made the lives of our partners much easier.”

“Before CCforecast, we used large macros in MS Excel. After many years and changes, these could not be adjusted any more, and it was impossible to create intraday and intraweek patterns.
But since we have CCforecast, forecasting has become very intuitive and faster, data sharing is easy, and forecasts are now transparent for management and other departments. We never want to go back to Excel.”

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Find out how CCmath can help you!


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