CCforecast

Workforce Management Forecasting Software for Contact Centers

CCforecast substantially reduces forecasting time, outperforming even the most skilled manual forecasters in seconds rather than hours. Utilizing advanced AI technology, we automate your processes, allowing you to focus on gathering additional information, creating scenarios, and communicating your analysis with your stakeholders.

Interested in exploring what we can offer you?

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Accurate High-speed Limitless

Quick and Unbeatable Forecasts

Make highly accurate forecasts with the click of a button and get clear insights within seconds thanks to our Machine Learning and Artificial Intelligence-based forecast engines.

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CCforecast Repeat Calls
Master your Repeat Calls and Campaigns​

Get comprehensive insights into repeat calls and fresh volume through our fully automated repeat calling detector. Enjoy unmatched event management (e.g., marketing campaigns) with automatic historical impact detection and extrapolation to future effects.

Robust Intraday Patterns

Introducing CCmath’s Spline algorithm, a sophisticated solution for forecasting intraday patterns. With minimal input required, this advanced algorithm provides dependable and robust predictions by taking into account both preceding and trailing time slots. Experience the precision of the Spline algorithm and enhance your decision-making process.

CCforecast Intra day patterns
CCforecast compare forecasts
Compare and Analyze What-if scenarios

Discover endless possibilities with CCforecast. Effortlessly create, save, and compare an unlimited amount of forecasted scenarios utilizing our snapshot feature. Experience the magic of powerful predictions and analysis in just a few clicks.

Find out your Savings!

CCforecast offers a comprehensive suite of features, yet how does it directly benefit you? By inputting just a handful of data points, determine the potential savings you could gain by transitioning to CCforecast.

One Button Forecast

• Adaptable from operational to tactical to strategic levels
 
• Fully operational within weeks instead of months

• Advanced error reduction
 
• Automatically identify and smooth out outliers

• Academic knowledge

at your fingertips

• Vendor distribution of
your forecast

Case Studies

I need to deal with a lot: customer behavior, marketing strategies, and product developments. CCmath, and the support from CCmath, is the perfect partnership for dealing with all these factors affecting volume predictions. This partnership brought benefits to our internal operations, and it made the lives of our partners much easier.”

“Before CCforecast, we used large macros in MS Excel. After many years and changes, these could not be adjusted any more, and it was impossible to create intraday and intraweek patterns.
But since we have CCforecast, forecasting has become very intuitive and faster, data sharing is easy, and forecasts are now transparent for management and other departments. We never want to go back to Excel.”

Interested?

Discover how CCmath can benefit you!

Request an introductory meeting to learn about our solutions, or book an online coffee appointment with our sales consultant directly here.


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