Next-Level
Workforce Management
Accurate
With our automated machine learning software, anyone can improve the accuracy of their forecasts and their capacity management.
Efficient
Always deploy the right number of agents for your customers at peak and off-peak times, regardless of the size of your organization.
Reliable
Our solutions are based on 16 years of scientific WFM knowledge and advanced machine learning and AI algorithms.
Accurate
With our automated machine learning software, anyone can improve the accuracy of their forecasts and their capacity management.
Efficient
Always deploy the right number of agents for your customers at peak and off-peak times, regardless of the size of your organization.
Reliable
Our solutions are based on 16 years of scientific WFM knowledge and advanced machine learning and AI algorithms.
"CCforecast is the basis of our whole WFM process. We are keen on extending the CCmath WFM solution to the scheduling, intra-day management, and possibly capacity planning modules. Without CCforecast, we would go back to the old ways of Excel-based WFM instead of taking a leap into the future of WFM."
David Corbel
"Worth the return on investment? Yes absolutely! I have more actionable insights and better forecasts, which result in achieving my KPIs and SLs easier."
Leon Leenders
"CCforecast saves me a lot of time building and maintaining models, improves my forecasting accuracy, provides quick insights, and delivers good support when I have questions and/or issues."
Bas de Keijzer
Erlang C, X and Chat Calculators
For accurate capacity calculations you will need the Erlang formulas. So why not use our online calculators or Excel add-in?
They are fast, powerful and, unlike others, guaranteed 100% error-free.
For accurate capacity calculations you will need the Erlang formulas. So why not use our online calculators or Excel add-in?
They are fast, powerful and, unlike others, guaranteed 100% error-free.
About CCmath
Interested?
Find out how CCmath can help you!
Our Customers
Telecom, contact centres, insurance, healthcare, government, energy suppliers, and more!
