Innovative | Accurate | Accessible
With our WFM software, anyone can make an accurate forecast and manage capacity precisely. We have been conducting scientific research into contact centers for more than 15 years. Are you a Math-Genius? With CCmath you don’t need to be.
With the advanced software from CCmath you can quickly and easily create optimal forecasts and schedules. This will improve the performance of your contact center greatly.
For accurate capacity calculations you cannot ignore the Erlang formulas. Use our Erlang calculators and add-in for Excel for this. Fast and unlike others; 100% error-free guaranteed.
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Calculate the ideal composition of your pool in a multiskill or multichannel situation. Taking into account many whimsical schedule wishes. You immediately see how much you save.
These companies and organizations enjoy our services and software
Many companies worldwide already benefit from our planning and forecasting software. They calculate their capacity so accurately that they will not plan too many or too few employees in their contact center and raised their forecast accuracy to 95%.
