Next-Level Workforce Management Software

Happier Customers, Satisfied Employees, Reduced Costs!

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Next-Level
Workforce Management

Reducing your Costs while
Improving your Service Level and Employee Satisfaction

Accurate

With our automated machine learning software, anyone can improve the accuracy of their forecasts and capacity management.

Efficient

Always deploy the right number of agents for your customers at peak and off-peak times, regardless of the size of your organization.

Reliable

Our solutions are based on sixteen years of scientific WFM knowledge and advanced machine learning and AI algorithms.

Happier Customers, Satisfied Employees, and Lower Costs!

Accurate

With our automated machine learning software, anyone can improve the accuracy of their forecasts and capacity management.

Efficient

Always deploy the correct number of agents for your customers at peak and off-peak times, regardless of the size of your organization.

Reliable

Our solutions are based on sixteen years of scientific WFM knowledge and advanced machine learning and AI algorithms.

Workforce Management Software for Contact Centers

CCforecast

CCforecast screenshot

CCschedule

CCforecast

CCschedule

Erlang C, X and Chat Calculators

For accurate capacity calculations, you will need the Erlang formulas. So why not use our online calculators or Excel add-in?
Unlike others, they are fast, powerful, and guaranteed 100% error-free.

For accurate capacity calculations, you will need the Erlang formulas. So why not use our online calculators or Excel add-in?
Unlike others, they are fast, powerful, and guaranteed 100% error-free.

About CCmath

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Find out how CCmath can help you!


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    Our Customers

    Telecom, contact centers, insurance, healthcare, government, energy suppliers, and more!