Scientific Excellence in Workforce Management
Unmatched precision, AI-driven accuracy, and proven results—CCmath transforms your contact center with science-backed solutions.
Scientific Excellence in Workforce Management
Unmatched precision, AI-driven accuracy, and proven results.
CCmath transforms your contact center with science-backed solutions.
Accurate Forecasting,
Precise Staffing,
Efficient Scheduling
Next-level software to optimise your contact center
✓ Save Costs
✓ Happier Customers
✓ Satistied Employees
Our Story
CCmath has been the scientific workforce management partner for the past 20 years. Founded by academics from Vrije Universiteit Amsterdam, Ger Koole, PhD, and Auke Pot, PhD, the company brings scientific expertise, advanced machine learning, and AI algorithms to the industry. Their commitment to making complex mathematics accessible to everyone remains central to this day.
Over the years, we developed a comprehensive portfolio of WFM software and services. Exceptional algorithms characterise CCmath solutions, supported by intuitive user interfaces and excellent customer support.
So, are you tired of systems that overpromise and underperform? Discover our science-backed solutions, developed in-house by our mathematicians and developers.
CCforecast
Anticipate Future Workload Today
CCforecast is an advanced SaaS tool for contact centers that quickly generates the most accurate forecasts of contact volumes and handling times. By leveraging automated data connections and proven academic algorithms, CCforecast boosts forecasting accuracy, minimises data transfer and manipulation errors and significantly reduces manual effort for forecasters.
CCschedule
Balance Workload and Workforce Perfectly
The renewed CCschedule is a next-generation scheduling solution, delivering true multi-skill optimisation powered by advanced AI technologies. It seamlessly adapts to complex rules and strict legislation, creating optimal schedules without manual adjustments, all while maintaining a human-centred approach to keep your agents fully engaged with Agent Intelligent Rule (AIR) technology.
Erlang for Excel
The complete Erlang toolkit
Run Erlang C, X, Chat, and Blending calculations natively in Excel with millisecond performance and no waiting, even in large and complex spreadsheets. All calculations stay local on your machine, fully compliant with GDPR and enterprise security requirements.Start calculating in your spreadsheets in under 5 minutes with a free 30-day trial.
Built for Businesses Like Yours
Our suite is built for contact centers ready to move beyond the limits of legacy solutions. Proven effective in mid to large-sized centers worldwide, our solutions support diverse industries—from Telecom and Insurance to Technology, Finance, Healthcare, and more.
For teams that have outgrown their current systems or are seeking to replace underperforming tools, CCmath provides a seamless, data-driven approach that optimises decision-making, forecasting, and scheduling, empowering your operations with enhanced accuracy and efficiency.
Key Benefits
1. Agent-Centric Solutions for Today’s Workforce
Our solutions prioritise agent flexibility, engagement, and seamless scheduling—essential for attracting and retaining top talent in today’s competitive environment. By focusing on agent needs, we help foster a productive and positive workplace.
2. Easy to Use and Effortlessly Integrated
CCmath’s intuitive applications simplify operations by automating tasks and eliminating redundant work, empowering your team to focus on high-impact activities. Seamlessly integrated with existing systems through our universal connector, our solutions create a unified data flow to manage even the most complex scenarios—without added complexity.
3. Proof of Concept & Expert Support
Discover CCmath’s impact through a risk-free Proof of Concept, guided by our team of dedicated scientists. Once onboard, you will retain direct access to specialised support designed to ensure your success and optimise outcomes tailored to your unique needs.
“Switching to CCmath instantly brought us a significant improvement in our forecasting accuracy. It is also way faster; I no longer have to manipulate thousands of Excel columns. This helped us streamline our workforce management processes, which is important to the BPOs.”
Annalisa Gottardi
Senior Workforce Management Analyst at GetYourGuide
Discover how CCmath can benefit you!
Request an introductory meeting to learn more about our solutions.