|
CCmath is a consultancy firm that specializes in quantitative issues in call centers.
Our roots are at the Department of Mathematics of the Vrije Universiteit Amsterdam,
where research on call centers has been undertaken for almost 10 years. More information
Management Team
|
|
Prof. dr. Ger Koole is full professor of business mathematics at the Vrije Universiteit Amsterdam.
He is the author of more than 50 publications in international scientific journals, of which around 15 in the area of call centers.
He is currently preparing a special issue of the top-journal Management Science on call centers.
He is specialized in planning under uncertainty, especially in call centers.
For more information on his scientific work, please visit his VU web site.
|
|
|
|
|
dr. Auke Pot worked till recently in the mathematics department at the Vrije Universiteit Amsterdam, as an assistant professor.
During his undergraduate studies he did several internships at big Dutch financial institutions, and he participated in several projects in call centers.
Next to skill-based routing he is a specialist in scheduling and rostering.
His scientific papers can be found on his VU web site.
|
|
|
| |
