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CCmath is specialized in mathematical methods for workforce planning in, primarily, call centers. This includes forecasting, staffing calculations (starting with the Erlang C formula), call routing, and scheduling. We provide advanced mathematical modules to suppliers of WFM packages, consultancy services, and training. Some of our modules can be used directly in Excel.
CCmath has more than 10 years of call center experience and 20 years of experience with research in mathematics. Our link with the VU University Amsterdam assures that the most recent outcomes of scientific research are directly available to our customers.
For more information, please send an email to info@ccmath.com.
News
January 2009: advanced WFM training June 15-19 - more info on request
January 2009: Cygnific (Air France-KLM) implements Erlang X staffing method
December 2008: HCN accepts Anago WFM application with CCmath scheduling module
October 2008: Ger Koole keynote speaker at 4th Dutch WFM congres
September 2008: Cygnific (Air France-KLM) implements CCmath forecasting software
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