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CCmath is specialized in mathematical methods for workforce planning in, primarily, call centers. This includes forecasting, staffing calculations (starting with the Erlang C formula), call routing, and shift scheduling. We provide advanced mathematical modules to suppliers of WFM packages, consultancy services, and training. Some of our modules can be used directly in Excel.
CCmath has more than 10 years of call center experience and 20 years of experience with research in mathematics. Our link with the VU University Amsterdam assures that the most recent outcomes of scientific research are directly available to our customers.
For more information, please send an email to info@ccmath.com.
News
March 2010: Ger Koole participates in Han!son WFM trainings
February 2010: CCmath developes Excel multi-skill scheduling tool - request online demo
December 2009: CCmath develops jointly with 4SUC6 "light" WFM tool - request online demo
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