Online resources

Disclaimer

 

 

 
CCmath is specialized in mathematical methods for workforce planning in call centers, e.g. forecasting, staffing, call routing, and agent scheduling.

CCmath has 20 years of experience with applications of and research in mathematics and more than 10 years of call center experience. With our expertise we can optimize and advise on planning in complex environments.

Actively involved in research activities with the VU University Amsterdam, our knowledge of the application of mathematical calculations such as Erlang C and Erlang X is up to date.

Advanced CCMath modules are used in various workforce management professional solutions. Read more about these partnerships under 'Partners'.

We also provide consultancy services and training. For more information, or to request a license, please contact info@ccmath.com.

Partners
 
 

  

 

© CCmath 2006-2008     Webdesign by DR Websolutions    Artwork by Pascale Lefebvre